If you have experienced any area of our service that has caused you any invonvinience, and you would like to provide feedback, you can do so via this form. Please be as specific as possible. One of our team members will review your feedback and get back to you.
Disclosure Information
PUBLICLY AVAILABLE INFORMATION
LICENCING INFORMATION
NZ Financial Services Group Limited(FSP286965) holds a license issued by the Financial Markets Authority to provide financial advice. 1NSUR (2024) Limited T/A ViewLife (FSP1007912) is authorized by the license to provide financial advice.
NATURE AND SCOPE OF ADVICE
ViewLife provides advice to our clients about their life insurance and health insurance. Our Financial Advisers provide financial advice in relation to these financial advice products.
We only provide financial advice about products from certain providers:
In providing you with financial advice, we will only consider existing term life, trauma, income protection and health insurance policies (if any). We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
FEES AND EXPENSES
Generally, the ViewLife will not charge any fee for the financial advice we provide you. This is possible because we receive commission for the work we undertake.
However, on occasion we may charge you a one-off fee if you request financial advice and we do not receive commission. In this case you will made aware of the fee for service and agree to the amount before you are invoiced. The fee amount will be based on an estimate of the time spent on providing the service.
CONFLICTS OF INTEREST AND INCENTIVES
ViewLife advisers receive commissions from the providers on whose products we give financial advice (insurers). The amount of commission is based on the amount of the premium.
As part of our overall process, we sometimes refer our clients to Vercoe Insurance Brokers for Fire & General Insurance. We receive a small referral fee for this service.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.
COMPLAINTS HANDLING AND DISPUTERESOLUTION
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please send an email to insurance@viewlife.co.nz , or you can write to us at: 7 Beehive Lane, Temple View, Hamilton 3218 and tell us what happened and how we can resolve matters. If you have documents or correspondence that will help us understand your complaint, please attach them to your email.
When we receive your complaint, we will:
If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs.
FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details are:
DUTIES INFORMATION
ViewLife, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
CONTACT DETAILS
Contact details:
1NSUR (2024) Limited (FSP1007912, trading as ViewLife) is the Financial Advice Provider.
You can contact us at: Phone: 027 3055647, Email: insurance@viewlife.co.nz, Address: 7 Beehive Lane, Temple View, Hamilton 3218
