If you have experienced any area of our service that has caused you any invonvinience, and you would like to provide feedback, you can do so via this form. Please be as specific as possible. One of our team members will review your feedback and get back to you.
Disclosure Information
PUBLICLY AVAILABLE INFORMATION
LICENCING INFORMATION
NZ Financial Services Group Limited(FSP286965) holds a license issued by the Financial Markets Authority toprovide financial advice. 1NSUR (2024) Limited T/A ViewLife (FSP1007912) isauthorized by the license to provide financial advice.
NATURE AND SCOPE OF ADVICE
ViewLife provides advice to our clientsabout their life insurance and health insurance. Our Financial Advisers providefinancial advice in relation to these financial advice products.
We only provide financial advice aboutproducts from certain providers:
In providing you with financial advice, wewill only consider existing term life, trauma, income protection and healthinsurance policies (if any). We will not provide advice on existing whole oflife or endowment products, so you will need to consult a specialist if youwould like advice on those products.
FEES AND EXPENSES
Generally, the ViewLife will not charge anyfee for the financial advice we provide you. This is possible because wereceive commission for the work we undertake.
However, on occasion we may charge you aone-off fee if you request financial advice and we do not receive commission.In this case you will made aware of the fee for service and agree to the amountbefore you are invoiced. The fee amount will be based on an estimate of thetime spent on providing the service.
CONFLICTS OF INTEREST AND INCENTIVES
ViewLife advisers receive commissions fromthe providers on whose products we give financial advice (insurers). The amountof commission is based on the amount of the premium.
As part of our overall process, wesometimes refer our clients to Vercoe Insurance Brokers for Fire & GeneralInsurance. We receive a small referral fee for this service.
To ensure that our financial advisersprioritise our clients’ interests above their own, we follow an advice processthat ensures our recommendations are made on the basis of each client’s goalsand circumstances. All our financial advisers undergo annual training about howto manage conflicts of interest. We maintain registers of conflicts ofinterests, and the gifts and incentives we receive.
COMPLAINTS HANDLING AND DISPUTERESOLUTION
We are always looking for ways to improveour service to you. If something has gone wrong, we want to know.
Please send an email to insurance@viewlife.co.nz , or youcan write to us at: 7 Beehive Lane, Temple View, Hamilton 3218 and tell us whathappened and how we can resolve matters. If you have documents orcorrespondence that will help us understand your complaint, please attach themto your email.
When we receive your complaint, we will:
If we cannot resolve your complaint to yoursatisfaction, you can contact Financial Services Complaints Limited – AFinancial Ombudsman Service (FSCL). They are an independent, not-for-profit,external dispute resolution service approved by the Minister of ConsumerAffairs.
FSCL’s role is to investigate and fairlyresolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details are:
DUTIES INFORMATION
ViewLife, and anyone who gives financialadvice on our behalf, have duties under the Financial Markets Conduct Act 2013relating to the way that we give advice.
We are required to:
meet standards of ethical behaviour,conduct and client care set by the Code of Professional Conduct for FinancialAdvice Services (these are designed to make sure we treat you as we should andgive you suitable advice).
This is only a summary of the duties thatwe have. More information is available by contacting us, or by visiting theFinancial Markets Authority website at https://www.fma.govt.nz.
CONTACT DETAILS
Contact details:
1NSUR (2024) Limited (FSP1007912, tradingas ViewLife) is the Financial Advice Provider.
You can contact us at: Phone: 027 3055647,Email: insurance@viewlife.co.nz, Address: 7 Beehive Lane, Temple View, Hamilton 3218
